How to Deal with Internet Trolls

How to Deal with Internet Trolls

There may come a time when your small business has to deal with the dreaded internet troll. An internet troll is someone who may have had a negative experience with your company, and they take their grievances to the internet by posting inflammatory statements or...
How to Handle Customer Complaints

How to Handle Customer Complaints

It happens to every business at one time or another. A customer, unhappy with a particular experience with your company, leaves a scathing comment online for all the world to see. Whether what they’ve said is true or not, the comment is now live on your website...
Brand Ambassadors 101

Brand Ambassadors 101

Today, more and more small business are utilizing brand ambassadors as a means of spreading the word about their products or services. A brand ambassador is an unpaid volunteer who fully believes in your company and embodies your identity and values, and wants to help...